Return Policy

1. Introduction

Thank you for shopping at Bazaarbevo.

At Bazaarbevo, we aim to provide a transparent and convenient shopping experience for customers purchasing living room furniture and home furnishings.

Our store specializes in three main product categories:

• Sofas

• Accent Chairs

• Bookcases

We understand that customers may occasionally need to return a product because of a change in preference, an incorrect selection, shipping damage, a manufacturing defect, or another concern.

This Return & Refund Policy explains our return eligibility requirements, return procedures, return shipping responsibilities, refund processing times, exchanges, replacements, and order cancellations.

For assistance, please contact our customer support team at [email protected].

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.

2. Return Window

Bazaarbevo accepts eligible return requests submitted within 30 calendar days after the customer receives the order.

To qualify for a standard voluntary return, products must generally meet the following conditions:

• The return request is submitted within 30 calendar days of delivery.

• The product is unused and in its original condition.

• All original components and accessories are included.

• The product has not been damaged after delivery.

• Original packaging, tags, and labels are included where applicable.

• The product is securely packaged for return transportation.

• Proof of purchase or a valid order number is provided.

Products that do not meet these conditions may not qualify for a voluntary change-of-mind return.

These requirements do not restrict mandatory legal rights concerning defective, damaged, incorrectly supplied, or non-conforming goods.

3. How to Request a Return

To initiate a return, please contact our customer support team.

Email: [email protected]

Please provide the following information:

1. Your order number.

2. Your full name.

3. The email address used during checkout.

4. The product name or SKU.

5. The reason for the return.

6. A description of the product's condition.

7. Relevant photographs, where applicable.

After receiving your request, we will review the information and provide the appropriate return instructions.

If the return is eligible, we will provide the designated return address and any relevant packaging requirements.

Please contact customer support before shipping products back.

Do not send merchandise to our registered business address unless our team expressly confirms that it is an authorized return destination.

4. Sofas Returns

Our Sofas collection includes seating products designed for living rooms, lounges, and other suitable indoor spaces.

For standard voluntary returns, eligible sofas must generally:

• Be unused and in their original condition.

• Include all original components and accessories.

• Include supplied legs, cushions, hardware, and assembly instructions where applicable.

• Have no damage caused after delivery.

• Be free from significant stains, odors, scratches, tears, or use-related damage.

• Be securely packaged for transportation.

• Meet the 30-day return deadline.

Sofas that have been substantially used, permanently modified, or damaged after delivery may not qualify for voluntary returns.

Products assembled solely for reasonable inspection will be assessed according to their condition and applicable law.

Mandatory rights relating to defective, damaged, or incorrectly supplied sofas remain unaffected.

5. Accent Chairs Returns

Our Accent Chairs collection includes armchairs, lounge chairs, occasional chairs, reading chairs, and other accent seating products.

For standard voluntary returns, eligible accent chairs must generally:

• Be unused and in their original condition.

• Include all original components and accessories.

• Include supplied hardware and assembly instructions where applicable.

• Have no damage caused after delivery.

• Be free from significant upholstery damage, scratches, stains, or other signs of substantial use.

• Be securely packaged for return transportation.

• Meet the 30-day return deadline.

Chairs that have been substantially modified, damaged through use, or affected by improper assembly may not qualify for voluntary change-of-mind returns.

Mandatory rights concerning defective or incorrectly supplied products remain unaffected.

6. Bookcases Returns

Our Bookcases collection includes storage and display furniture for books, decorative objects, and everyday belongings.

For standard voluntary returns, eligible bookcases must generally:

• Be unused and in their original condition.

• Include all original shelves, panels, and components.

• Include supplied hardware and assembly instructions.

• Have no damage caused after delivery.

• Be free from significant scratches, stains, or assembly-related damage.

• Be securely packaged for transportation.

• Meet the 30-day return deadline.

Bookcases that have been permanently installed, substantially modified, or damaged after delivery may not qualify for voluntary returns if they no longer meet the applicable condition requirements.

Products assembled solely for reasonable inspection will be assessed according to their condition and applicable law.

Mandatory rights relating to defective, damaged, or incorrectly supplied furniture remain unaffected.

7. Change-of-Mind Returns

We understand that customers may occasionally change their preferences or discover that a product is not suitable for their intended space.

Common reasons for voluntary returns include:

• Selecting the wrong sofa size.

• Choosing an accent chair that does not match the intended room.

• Ordering a bookcase with unsuitable dimensions.

• Choosing an incorrect furniture color or finish.

• Changing a home furnishing plan.

• Deciding that a product is no longer needed.

For approved change-of-mind returns:

• Customers must request a return within 30 calendar days after delivery.

• Products must meet the applicable eligibility requirements.

• Customers are generally responsible for return shipping costs.

• Original shipping charges may be non-refundable where legally permitted.

• Products must be securely packaged for transportation.

Mandatory cancellation or withdrawal rights under applicable law take precedence over conflicting voluntary return conditions.

8. Products That May Not Qualify for Voluntary Returns

Certain products may not qualify for voluntary returns, subject to applicable law.

These may include:

• Products substantially used after delivery.

• Furniture with significant use-related damage.

• Products with missing essential components.

• Sofas or chairs with stains, tears, or other damage caused after delivery.

• Furniture damaged through improper assembly.

• Products substantially altered after delivery.

• Customized or personalized products where a lawful exclusion applies.

• Products returned outside the 30-day voluntary return period.

These exclusions do not remove mandatory rights concerning defective, damaged, incorrectly supplied, or non-conforming products.

9. Damaged Products on Arrival

If your order arrives damaged, please contact our customer support team as soon as reasonably possible.

Email: [email protected]

Examples of transportation damage may include:

• Damaged sofa frames.

• Torn or damaged upholstery.

• Broken chair components.

• Scratched furniture surfaces.

• Cracked or broken bookcase panels.

• Bent or damaged hardware.

• Missing furniture components.

• Other transportation-related damage.

Please provide:

1. Your order number.

2. The affected product name.

3. A description of the damage.

4. Clear photographs of the affected product.

5. Photographs of the packaging, where available.

6. Relevant delivery information.

Please discontinue use of furniture with structural damage that could create a safety risk.

Where reasonably possible, retain the packaging while the issue is being reviewed.

We will assess the information and explain the appropriate resolution in accordance with our policies and applicable consumer protection laws.

10. Defective Products

If a product appears to have a manufacturing defect or does not match its published specifications, please contact us.

Examples may include:

• Defective sofa frames.

• Unstable chair structures.

• Furniture components that do not fit as specified.

• Missing essential hardware.

• Incorrectly manufactured bookcase components.

• Upholstery defects.

• Products materially different from their descriptions.

Please provide a clear description of the issue and relevant photographs, where available.

We may request additional information reasonably necessary to investigate the concern.

Confirmed defects will be addressed through an appropriate remedy under applicable consumer protection laws.

11. Incorrect Products Received

If you receive an incorrect product, size, color, or variation, please contact:

[email protected]

Please provide your order number, a description of the issue, and photographs of the received product where possible.

Examples may include:

• An incorrect sofa model.

• A different accent chair.

• An incorrect bookcase.

• The wrong color or finish.

• Incorrect product quantities.

• Missing accessories.

If a fulfillment error is confirmed, we will provide an appropriate resolution.

Where returning the incorrect product is reasonably necessary, Bazaarbevo will cover reasonable required return shipping costs.

12. Missing Items or Accessories

If your order appears to be missing an item or accessory, please contact our customer support team.

Examples may include:

• Missing sofa legs.

• Missing chair components.

• Missing bookcase shelves.

• Missing screws or fasteners.

• Missing assembly instructions.

• Missing accessories expressly included in the product listing.

• Incorrect product quantities.

Some orders may be delivered in multiple packages.

We may first verify whether additional packages are still in transit.

If a fulfillment error is confirmed, we will provide an appropriate resolution.

13. Assembly and Installation Conditions

Some Sofas, Accent Chairs, and Bookcases may require assembly before use.

For voluntary returns, eligibility may depend on whether the product:

• Has been assembled.

• Has been used.

• Has been permanently installed.

• Has been modified.

• Has suffered assembly-related damage.

• Retains all original components.

• Can be securely packaged for transportation.

Products that have been substantially modified or damaged through improper assembly may not qualify for voluntary change-of-mind returns.

However, customers retain their statutory rights concerning defects, inadequate instructions, and other matters for which Bazaarbevo is legally responsible.

14. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Customer-Initiated Returns

For approved voluntary returns due to a change of mind, incorrect personal selection, or preference-related reasons, customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If a product is confirmed damaged upon arrival, defective, or incorrectly supplied, Bazaarbevo will cover reasonable required return shipping costs or provide another appropriate remedy.

Large and Bulky Furniture

Some Sofas, Accent Chairs, and Bookcases may require larger cartons or special transportation arrangements.

For voluntary returns, customers may be responsible for applicable transportation costs where legally permitted and appropriately disclosed.

Please contact customer support before arranging the return of large furniture.

15. Large and Bulky Furniture Returns

Some furniture products require special packaging or transportation because of their size or weight.

Return transportation may require:

• Oversized cartons.

• Protective wrapping.

• Reinforced packaging.

• Multiple packages.

• Suitable carrier services.

• Special handling arrangements.

Customers should contact our support team before arranging transportation.

We will provide available instructions appropriate to the product and return circumstances.

For voluntary returns, customers are generally responsible for applicable return shipping costs unless otherwise required by law.

16. Return Packaging Requirements

Customers should package authorized returns carefully to reduce the risk of transportation damage.

We recommend:

1. Using the original packaging where available.

2. Including all original components.

3. Protecting furniture frames and surfaces.

4. Wrapping fragile components separately.

5. Securing screws and fasteners in suitable packaging.

6. Protecting upholstery from moisture and dirt.

7. Preventing components from moving inside the carton.

8. Using sturdy outer packaging.

9. Following instructions provided by customer support.

For customer-arranged voluntary returns, damage caused by inadequate packaging may affect voluntary refund eligibility, subject to applicable law.

17. Return Address

Please contact customer support before sending any merchandise back.

After reviewing an eligible request, we will provide the appropriate return address and shipping instructions.

Return destinations may vary depending on:

• Product category

• Product dimensions

• Fulfillment arrangements

• Customer location

• Return reason

• Carrier availability

Do not send merchandise to our registered business address unless our support team expressly confirms it as an authorized return destination.

Return Contact Email: [email protected]

18. Return Inspection

Once an authorized return has been received, we may inspect the product to confirm its condition and eligibility.

The inspection may include:

• Product identity

• Signs of use

• Structural condition

• Missing components

• Surface condition

• Upholstery condition

• Assembly-related damage

• Packaging condition

• Reported defects

• Compliance with applicable return requirements

If additional information is needed, we may contact the customer.

Products that do not meet the requirements for a voluntary return may not qualify for a full refund.

Mandatory consumer rights remain unaffected.

19. Refund Processing Time

Once we receive and inspect an eligible returned product, approved refunds will generally be processed within 5–10 business days.

Refunds will normally be issued to the original payment method used for the purchase.

The time required for the funds to appear in the customer's account may depend on:

• The customer's bank.

• The payment provider.

• The original payment method.

• Financial institution processing times.

Where applicable law requires an earlier refund, the legally required timeframe will apply.

20. Refund Amounts

Refund amounts depend on the reason for the return and the applicable circumstances.

Voluntary Change-of-Mind Returns

For approved voluntary returns, refunds generally cover the amount paid for the eligible returned product.

Original shipping charges may be excluded where legally permitted.

Customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

For confirmed damaged, defective, or incorrectly supplied products, customers may be entitled to a full refund or another appropriate remedy under applicable law.

Partial Order Returns

If only part of an order is returned, the refund generally applies to the eligible returned items.

Any relevant adjustments will be made according to the purchase terms and applicable law.

21. Exchanges and Replacements

If you wish to request an exchange or replacement, please contact our customer support team.

Exchange availability may depend on:

• Product availability

• Product condition

• Return eligibility

• Reason for the request

• Shipping arrangements

• Applicable consumer protection laws

For voluntary exchanges, customers may need to return an eligible unused item and place a new order.

For confirmed damaged, defective, or incorrectly supplied products, we will provide an appropriate remedy.

If an identical replacement is unavailable, we will discuss another suitable resolution.

22. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Email: [email protected]

Please include your order number and cancellation request.

We will review the current order processing status.

Orders that have already entered fulfillment or been dispatched may not be cancellable through our standard cancellation procedure.

In these circumstances, applicable return procedures or statutory cancellation rights may apply.

If an order is successfully canceled and payment has been collected, an appropriate refund will be arranged.

23. Late or Missing Refunds

If you have received confirmation that a refund has been issued but the funds have not appeared in your account, please:

1. Check the original payment account.

2. Review the payment provider's processing timeframe.

3. Contact your bank or payment provider, where appropriate.

4. Contact Bazaarbevo if the issue remains unresolved.

Email: [email protected]

Please include your order number and any available refund reference.

We will assist with checking the refund status available to us.

24. Refused or Undeliverable Orders

A shipment may be returned because of:

• Incorrect shipping information.

• Incomplete delivery addresses.

• Unsuccessful delivery attempts.

• Recipient refusal.

• Failure to collect a package.

• Customs clearance difficulties.

• Carrier restrictions.

If a package is returned to the sender, we will review the circumstances and explain the available options.

Additional shipping or return charges may apply where legally permitted and appropriately disclosed.

If the delivery issue resulted from an error by Bazaarbevo or its fulfillment partners, we will provide an appropriate resolution consistent with applicable law.

25. International Returns

International returns may involve additional shipping and customs requirements.

Customers should contact us before arranging an international return.

Relevant considerations may include:

• International return shipping charges.

• Customs documentation.

• Import and export requirements.

• Carrier restrictions.

• Product dimensions and weight.

• Packaging requirements.

• Transportation times.

• Local regulations.

For voluntary returns, customers are generally responsible for applicable return shipping costs unless otherwise required by law.

For confirmed defective, damaged, or incorrectly supplied products, we will provide an appropriate remedy consistent with applicable legal obligations.

26. Product Care and Damage After Delivery

Furniture should be used, assembled, cleaned, and maintained according to its intended purpose and manufacturer instructions.

Damage caused solely by improper use, unauthorized modifications, accidental impact, or unsuitable maintenance after delivery may not qualify for voluntary returns.

Examples may include:

• Upholstery damage caused by improper cleaning.

• Furniture damage caused by incorrect assembly.

• Surface damage caused by unsuitable cleaning products.

• Bookcase damage caused by exceeding stated shelf limits.

• Damage resulting from unauthorized modifications.

• Damage caused by use inconsistent with product instructions.

These conditions do not restrict statutory rights concerning defects, inadequate instructions, unsafe products, or other matters for which Bazaarbevo is legally responsible.

27. Consumer Protection Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit rights that cannot legally be excluded.

Depending on the customer's country or region, applicable laws may provide additional protections concerning:

• Defective products

• Damaged goods

• Incorrectly supplied items

• Products that do not match their descriptions

• Products that fail to meet applicable quality requirements

• Distance-selling cancellations

• Refunds, repairs, and replacements

• Product safety and legal conformity

Where mandatory consumer protection laws provide greater rights than this voluntary policy, those protections will prevail.

28. Contact Information

For questions concerning returns, refunds, exchanges, replacements, cancellations, damaged products, or missing accessories, please contact us.

Store Name: Bazaarbevo

Legal Company Name: Guangzhou Runlong Trading Firm (Sole Proprietorship)

Registered Business Address:

Room 401, No. 12, Lane 3, Tai'an East Road, Zhujiang Subdistrict, Nansha District, Guangzhou, Guangdong Province, China

Customer Support Email: [email protected]

Website: https://bazaarbevo.com

The registered business address is provided for company identification purposes and is not automatically an authorized merchandise return facility.

Please contact customer support before sending any products for return.

Bazaarbevo — Comfort, Character, and Everyday Living.

Thank you for shopping at Bazaarbevo.